Jessie stared wide-eyed at the freckled face of the checkout operator whose hair was as green as a florescent frog on high beam. She took a deep breath, reloaded her shopping trolley and headed to the back of the store where she plonked down the leaking carton of milk and retrieved a replacement before wandering along aisle after aisle until she felt ready to face another checkout operator.
The older woman wore a badge with the name Heidi printed in bold lettering. She was pleasant and the process went more smoothly than her earlier encounter. ‘How was your shopping experience today?’
‘It went OK,’ Jessie lied. ‘Thank you for asking.’ She tapped her credit card, loaded the grocery bags into the trolley and returned to the basement parking area.
After loading the boot of her SUV, she sat in the driver seat before bursting into tears. ‘I didn’t need…
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